Refund & Returns

1. Standard return and exchange window

You may request a standard return or exchange within 7 days from the date your order is delivered. To start, email support@rootrecipe.com with your order number and the reason for your request.

Please contact us before sending a product back. We will review the request and provide return instructions and the applicable return address.

2. Conditions for a standard return or exchange

For a standard return or exchange, the product must meet all of these conditions:

• The request is made within 7 days of delivery.
• The bottle has not been opened or used.
• The original seal is intact and has not been broken or tampered with.
• The product is in its original packaging and in a condition suitable for return.
• You can provide the order number or other proof of purchase from RootRecipe.

3. How to request a return

1. Email support@rootrecipe.com within 7 days of delivery.
2. Include your order number, your name and the reason for the return or exchange.
3. Wait for our response with the return instructions. Please do not send the item without contacting us first.
4. Pack the sealed product securely and follow the instructions provided by our team.

Any applicable return shipping arrangements or charges will be explained when we respond to your request.

4. Inspection after we receive the product

Receiving a returned package does not automatically approve a refund or exchange. Once the product reaches us, we will inspect its seal, packaging and condition against the requirements above.

We will email you with the outcome. If the return meets the policy conditions, we will proceed with the approved refund or exchange.

5. Refunds

For an approved return, we will initiate the refund after the product has been received and inspected. The refund will be sent to the original payment method used for the order wherever that method supports refunds.

If a refund cannot be made to the original payment method, we will contact you to arrange an appropriate alternative. The time it takes for the refunded amount to appear in your account depends on your bank or payment provider after we initiate it.

6. Exchanges

An exchange requested for a standard reason must meet the same 7-day, unopened, sealed and unused conditions. Exchanges are subject to product availability. Our team will explain the available option after reviewing your request and inspecting the returned item.

7. Damaged, defective or incorrect items

If your order arrives damaged, appears defective, or is different from what you ordered, please contact us promptly at support@rootrecipe.com . Include your order number, a description of the issue, and clear photographs of the item and packaging where possible.

We will review the issue and explain the next steps. The standard unopened-and-sealed condition above is for ordinary returns and exchanges; it does not limit any rights you may have under applicable consumer law for a faulty or incorrect product.

8. Orders purchased elsewhere

This policy covers orders placed directly through rootrecipe.com. If you purchased a RootRecipe product from another seller, please contact that seller about its return process.

9. Policy updates

We may update this policy when our processes or applicable requirements change. The version shown on this page will include its last updated date. Your applicable consumer rights remain in place.