Privacy Policy

1. Who we are

RootRecipe is a brand operated by Liweke Trading L.L.C-FZ. This Privacy Policy applies to our website, rootrecipe.com, and information handled in connection with orders and customer support through the website.

2. Information we collect

The information we collect depends on how you use our website. It may include:

• Contact information: your name, email address, phone number, billing address and delivery address.
• Order information: the products ordered, order value, order status, shipping details and information needed to provide support for your purchase.
• Account information: information associated with your customer account if you choose to create one.
• Payment information: payment status, transaction references and limited details provided to us by the payment service used at checkout.
• Communications: information you include when you email us or contact us about a product or order.
• Technical information: information such as IP address, browser, device type and website activity collected through the website and its active tools.

3. How we use your information

We use information to:

• Process purchases and payments.
• Prepare, ship and deliver orders.
• Send order confirmations and important order updates.
• Provide customer service and respond to enquiries.
• Manage customer accounts where applicable.
• Handle returns, refunds and disputes.
• Maintain the website and protect it from misuse or fraud.
• Meet applicable legal, tax and accounting obligations.
• Send marketing communications where you have chosen to receive them or where otherwise permitted by applicable law.

If you receive marketing emails from us, you can use the unsubscribe option in the email or contact us to request that they stop. We may still send messages needed to manage an order you placed.

4. Orders and payment providers

When you place an order, we use your checkout information to process the purchase and arrange delivery. The payment methods available to you are displayed at checkout.

A payment provider may receive information needed to process or verify your transaction. We receive information such as the payment result and transaction reference so we can manage your order. The provider also handles information according to its own privacy policy.

5. When we share information

We may share information with service providers when it is needed to run the store or fulfil your order, including:

• Payment providers that process transactions.
• Shipping and fulfilment providers that deliver orders.
• Website hosting, ecommerce, email and technical service providers that support the website.
• Professional advisers or public authorities where disclosure is required by applicable law.

We share the information relevant to the service they provide. We do not sell customer contact lists.

6. Cookies and website technologies

Our website uses cookies and similar technologies that help essential features work, including the shopping cart, checkout, login and account functions.

Where analytics or advertising tools are active, they may collect information about how visitors use the website and interact with advertising. Any cookie controls available on the website can be used to manage optional cookies. You can also manage cookies in your browser settings.

Disabling essential cookies may affect the cart, checkout or account experience.

7. How long we keep information

We keep information for as long as needed to fulfil orders, provide support, maintain business records, resolve disputes and meet applicable legal, tax or accounting obligations. Different types of information may be kept for different periods.

When information is no longer required, we delete or anonymise it where reasonably practicable and permitted by law.

8. International processing

Some providers supporting our website, payment processing, communications or delivery may process information outside the country where you live. Where applicable, we take steps required by relevant law when information is transferred or processed internationally.

9. Your rights and choices

Depending on the law that applies to you, you may be able to request access to your personal information, ask us to correct inaccurate information, request deletion, object to certain uses or withdraw consent where our use relies on consent.

Send your request to support@rootrecipe.com . We may need to verify your identity before responding. Some information may need to be retained to meet legal, accounting or order-related obligations.

10. Information security

We use reasonable technical and organisational measures to protect the information we handle. No website or electronic transmission can be guaranteed completely secure.

If you believe your account or personal information has been compromised, contact us at support@rootrecipe.com .

11. Children

Our website is intended for people who can lawfully place an order. We do not intentionally collect personal information from children through this website.

12. Links to other websites

Our website may contain links to services or websites operated by others. Their handling of information is governed by their own privacy policies. We recommend reviewing those policies when you visit them.

13. Changes to this Privacy Policy

We may update this policy when our services, website practices or applicable requirements change. The latest version will be posted on this page with an updated date.