Terms & Conditions

1. About RootRecipe

rootrecipe.com is operated under the RootRecipe brand by Liweke Trading L.L.C-FZ, a business registered in Dubai, United Arab Emirates.

These Terms & Conditions apply to purchases placed directly through rootrecipe.com and use of this website. By placing an order, you agree to the terms applicable to that order, including the policies linked below.

2. Products and information

We aim to describe our products accurately, including their size, ingredients, use and price. Product photographs may appear slightly different depending on your screen and the packaging available at the time of purchase.

Please review the product page and the label on the product you receive. If you have a known ingredient sensitivity, check the full ingredient list before use. Contact us before ordering if you need clarification.

3. Placing an order

Please provide accurate contact, billing and delivery details at checkout. After placing an order, you should receive an acknowledgement at the email address supplied.

Orders depend on product availability, successful payment where required, and our ability to deliver to the address entered. If we cannot fulfil an order after payment, we will contact you and arrange the appropriate refund.

If you need to correct an order, email support@rootrecipe.com as soon as possible with your order number. A change may not be possible once the order has been prepared or dispatched.

4. Prices and promotions

The price applicable to your order is shown at checkout before you place it. Any applicable delivery charge or other charge will also be displayed before you complete the order.

We may change website prices or promotions for future orders. Promotional offers apply only under their displayed conditions and availability. If we discover a clear pricing or listing error affecting your order, we will contact you before proceeding.

5. Payment

The payment methods available for your order are shown at checkout. Payments are processed through the applicable payment provider. You may be asked by that provider to complete a verification step.

An order requiring advance payment may not be processed until payment is successfully confirmed. For information on how order and payment data is handled, see our Privacy Policy .

6. Shipping and delivery

For eligible delivery addresses, our estimated delivery time is 3–5 working days after order confirmation. Working days exclude weekends and public holidays. Delivery estimates can be affected by courier operations, location or circumstances outside our control.

Available delivery locations and applicable charges are shown at checkout. Please provide a complete and accurate address and a phone number where the delivery provider can reach you.

Read our Shipping Policy for more information about delivery, delays and unsuccessful delivery attempts.

7. Returns, exchanges and refunds

A standard return or exchange must be requested within 7 days of delivery. For a standard return, the product must be unopened, unused and in its original sealed packaging.

Contact us before sending an item back. Once a returned product has reached us, we inspect it. An approved refund is then initiated to the original payment method wherever that method supports refunds.

Wrong, damaged or faulty items are reviewed separately. Nothing in these terms limits rights available under applicable consumer law. Full details are in our Refund & Returns Policy .

8. Customer accounts

If you create an account, please keep your login details confidential and provide accurate account information. Contact us if you believe someone has accessed your account without permission.

Your account may show order information and other features made available through My Account .

9. Acceptable website use

Please use this website lawfully. Do not attempt to interfere with its security, access areas without authorisation, submit fraudulent orders, or use automated methods that disrupt the website.

We may take reasonable steps to protect the website, customers and our business from misuse or suspected fraud.

10. Website content

The RootRecipe name, website design, text, photographs and other content on this website belong to us or are used with permission. You may view the content for your personal shopping use. Please do not copy or use it commercially without permission.

11. Customer reviews and submissions

If you submit a product review, please describe your genuine experience and avoid sharing private information about yourself or others. We may decline to display content that is unlawful, abusive, misleading or unrelated to the product.

For details about information you provide through the website, see our Privacy Policy .

12. Website availability and responsibility

We work to keep the website and its information available and accurate, but temporary interruptions or errors can occur. If an issue affects your order, contact us so we can review it.

Nothing in these Terms & Conditions excludes or restricts a responsibility or customer right that cannot lawfully be excluded or restricted.

13. Applicable law

These terms are interpreted under applicable laws of the United Arab Emirates, subject to any mandatory consumer protections that apply to your order. Please contact us first if you have a concern so we can try to resolve it directly.

14. Updates to these terms

We may update these Terms & Conditions as the website, products or applicable requirements change. The current version will be published on this page with its last updated date. Changes do not remove rights already attached to an order under applicable law.