Frequently asked questions.

It is a scalp-focused shampoo made for a considered cleansing routine. The formula combines cleansing ingredients with glycerin, panthenol, and Disodium EDTA. View the product page .

Each bottle contains 300 ml of shampoo.

No. It can be used as part of a regular hair-washing routine. Its formula also includes Disodium EDTA, an ingredient used to bind minerals during washing.

No. RootRecipe is a cosmetic shampoo, not a treatment for hair loss or a promise of regrowth. Hair shedding and hair breakage can have different causes. If you notice sudden or persistent hair loss, speak with a qualified healthcare professional.

Hair responds differently from person to person, so we do not promise a fixed timeline or a specific result. Your hair type, styling habits, other products, and water can all affect your experience.

Hard water contains higher amounts of dissolved minerals, mainly calcium and magnesium. The hardness of your water depends on your local supply. Read our Hard Water Education guide for a fuller explanation.

Check whether your water supplier provides a hardness reading, or use an appropriate home water-hardness test. Mineral marks around taps and shower glass can be clues, but they do not provide an exact measurement.

No single cause explains every case of breakage. Hair care practices, heat, colouring, brushing, and other factors can matter too. Research on the direct effect of hard water on hair strength has produced mixed results.

No. Breakage means a strand snaps along its length. Shedding means a hair comes away from the root as part of the hair cycle. If shedding seems excessive or unusual for you, seek professional advice.

No. Shampoo does not change the hardness of the water supplied to your home. If you want to address your water supply, first check its hardness and then consider an appropriate water treatment separately.

Disodium EDTA is a mineral-binding ingredient used in cosmetic formulas. Its presence does not mean that the shampoo softens your shower water or guarantees removal of all existing residue.

Glycerin is used as a humectant, while panthenol is commonly used as a conditioning ingredient. Together, they support the formula's approach to how hair feels after cleansing.

Yes. Parfum (Fragrance) appears in the ingredient list. If you know you are sensitive to fragranced products, review the full label before use.

The full ingredient list is on the product page and on the product packaging. Check the packaging you receive for the most current list, especially if you have a known ingredient sensitivity.

Wet your hair thoroughly. Apply shampoo to the scalp, massage gently, and rinse well. Follow the directions on your bottle and use your usual conditioner on the lengths if needed.

Wash according to your hair and scalp needs and the directions on the bottle. There is no single schedule that suits everyone.

Focus the massage on your scalp. Let the lather pass through the lengths as you rinse, without rubbing the strands roughly.

Yes. If your lengths feel dry or tangle easily, use a conditioner that suits your hair and follow its directions.

Stop using it if you experience discomfort. For a persistent reaction or scalp concern, consult a qualified healthcare professional. You can also email us at support@rootrecipe.com with the product details.

You can order directly from the RootRecipe product page .

The available payment methods are shown at checkout for your order and location. Please review them before placing the order.

If you ordered while signed in, visit My Account to check the order information available there. You can also refer to your order confirmation email.

Email support@rootrecipe.com as soon as possible with your order number and request. Whether we can change it depends on how far the order has progressed.

Check your spam or promotions folder and make sure you used the correct email address at checkout. If you still cannot find it, contact support@rootrecipe.com with your name and order details.

Delivery availability depends on the address entered at checkout. Please check our Shipping Policy for the current information.

Any applicable delivery charge is shown during checkout before you place your order. You can also read the Shipping Policy.

Delivery timing can vary by location and order status. Refer to our Shipping Policy and any updates sent for your order.

Please read our Refund & Returns Policy for eligibility and the process. If you need help with a specific order, email support@rootrecipe.com with your order number.

Email support@rootrecipe.com with your order number and clear photos of the item and packaging. Our team will review the issue under the Refund & Returns Policy .